|
Name of service |
Service recipient |
Deadline for receiving services |
Serving authority |
1 |
Provide assistance in solving all types of ICT problems at the field level. |
Government and non-government organizations and beneficiaries. |
Maximum two days. |
Officers engaged in related work at head office, district office and upazila office. |
2 |
Participate in various ICT related training programs and provide advice on the program. |
All people |
Maximum two days |
Corresponding training coordinator. |
3 |
Providing citizen services through call centers. |
All people |
Instant |
Call center |
4 |
Receiving services, complaints and suggestions from computer and language learning labs set up in educational institutions and other places. |
All people |
Maximum two days |
Concerned organizations, coordinators and call centers |
5 |
Providing services to the public in obtaining government information through updated websites. Any complaints and suggestions related to this. |
All people |
Maximum two days |
The official mentioned on the web site |
6 |
Provide ICT technical assistance at government and semi-government levels. |
All government and semi-government institutions. |
Maximum two days |
Head of the concerned institution |
7 |
Provide support to Union Digital Centers. |
Entrepreneur of Union Digital Center |
Maximum two days |
Field level department officials and call centers |
8 |
Provide assistance in launching various online e-systems in government offices. |
Government institutions |
Maximum two days |
Departmental officials at all levels |
9 |
Stay connected to the national backbone network around the clock. |
All government and non-government organizations connected to the network. |
Maximum two days |
Departmental officials at all levels |
|
Name of service |
Service recipient |
Deadline for receiving services |
Serving authority |
1 |
Provide assistance in solving all types of ICT problems at the field level. |
Government and non-government organizations and beneficiaries. |
Maximum two days. |
Officers engaged in related work at head office, district office and upazila office. |
2 |
Participate in various ICT related training programs and provide advice on the program. |
All people |
Maximum two days |
Corresponding training coordinator. |
3 |
Providing citizen services through call centers. |
All people |
Instant |
Call center |
4 |
Receiving services, complaints and suggestions from computer and language learning labs set up in educational institutions and other places. |
All people |
Maximum two days |
Concerned organizations, coordinators and call centers |
5 |
Providing services to the public in obtaining government information through updated websites. Any complaints and suggestions related to this. |
All people |
Maximum two days |
The official mentioned on the web site |
6 |
Provide ICT technical assistance at government and semi-government levels. |
All government and semi-government institutions. |
Maximum two days |
Head of the concerned institution |
7 |
Provide support to Union Digital Centers. |
Entrepreneur of Union Digital Center |
Maximum two days |
Field level department officials and call centers |
8 |
Provide assistance in launching various online e-systems in government offices. |
Government institutions |
Maximum two days |
Departmental officials at all levels |
9 |
Stay connected to the national backbone network around the clock. |
All government and non-government organizations connected to the network. |
Maximum two days |
Departmental officials at all levels |
Planning and Implementation: Cabinet Division, A2I, BCC, DoICT and BASIS